Every day, we strive to build a brilliant digital future for Canadians. We work as one team, with one goal :serve our customers better.
Rogersis recruiting for Part Time, Credit Collections Consultant with a start date ofJune 19th 2017.
In this role you will be receiving telephone calls and contacting those customers who have not met payment arrangements. Are you analytical and detail oriented? Do you enjoy solving problems both imaginatively and resourcefully? Are you someone who has a passion for providing world class customer service? If so, you should consider a career with us today
:Passionately connect and build rapport with a variety of customers and their changing needs;
:Diagnose problems, propose solutions andnegotiate payment arrangementsin accordance withRogers policies;
:Complete accurate transactions, update accounts, collect overdue balances, provide confirmations and follow up as necessary in accordance with the law, all with a sense of urgency and an eye for detail;
:Be accountable; own andsolveissues from beginning to end;
:Incorporate feedback on a regular basis, to improve your personal and professional development;
:Commit to being there for our customers and share ourdedicationin striving to deliver world classcustomer serviceand first call resolution
:Completed high school diploma or higher;
:Must be perfectly bilingual (English and French);
:Available to work a flexible schedule including evening, weekends, and holidays shifts
:Must be punctual and committedto work schedules;
:Possesssuperior multitasking abilities;
:Demonstrate ability to positively influence others (propose options/solutions to customer);
:Must be computer literate: strong keyboarding and internet navigation skills and basic arithmetic skills required;
:Ability to find customer answers quickly and accurately while using multiple resources;
:Must be comfortable working in a highly structured, measurable target driven environment.
:Post:Secondary diploma or degree an asset
:Strong listening and communication skills, professional telephone manner, and ability to deal with customers tactfully and effectively in a fast paced, ever changing work environment;
Challenging Work, Rewarding Careers:
:Competitive base salary + performance based commissions
:Comprehensive benefits program
:Employee discount on Rogers products and services
:Rogers Wealth Accumulation Plan (pension, RRSP’s, employee share plan)
:Career pathing and organic growth opportunities to build a career
Length of Contract: Not Applicable (Regular Position)
Work Location:800, Gauchetiere O, Bureau 4000 (189), Montreal, QC
Travel Requirements: None
Posting Category/Function: Call Centre Operations and Credit Operations
As a proud Canadian company, were dedicated to making things easier for our customers. We’ve been embracing and leading change for over 50:years, and we’ll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow.
At Rogers, we recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these five shared values guide and define our work:
:Simplify and innovate
:Take ownership of the what and the how
:Equip people to succeed
:Execute with discipline and pride
:Talk straight, build trust, and over deliver
Why Rogers? Because we believe the best is yet to come.
We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and
To apply for this job please visit the following URL: https://www.tiptopjob.com/jobs/67593309_job.asp?source=trovit