Every day, we strive to build a brilliant digital future for Canadians. We work as one team, with one goal :serve our customers better.
Customer Implementation Specialist : Technical Lead
The Customer Implementation Specialist (CIS) is accountable for leading the deployment of critical networks that require clear technical understanding of Ethernet technology and topology, IP technology, SIP and the deployment of dependent network equipment. The CIS is required to manage technically complex projects and work with teams such as Network Transport, Planning and Implementation, Network construction and Commissioning, and Finance to enable customer networks. The CIS is responsible for proactive management of customer orders and communication of defined milestones to both internal and external customer ensuring that orders to cash procedures are executed within defined milestones.
What You Will Do:
:Validate order requests for technical quality vetting order requirements against standard product offers. If nonstandard, accountable for ensuring the appropriate approvals have been grand and required resources necessary for deployment are engaged.
:Responsible for gathering order information to perform order entry into the Rogers systems and project managing the life cycle of an order
:Relay technical design detail to implementation provisioning resources.
:Facilitate internal and external Kick off and status meetings and oversee project critical paths
:Define schedule and delivery plans to communicate with customers and assess risk factors
:Ensure compliance with escalation and expedite management processes to ensure effective management, tracking, escalation, and timely resolution for escalated and expedite requests.
:Demonstration of ownership and accountability in all job functions including (but not limited to) management of all communication and delivery tasks during the service provisioning lifecycle, coordination of Test and Turn up and final hand off services
:Responsible for order fulfillment and administration for Business customer orders, ensuring that orders to cash procedures are executed with a goal of shortening the interval cycle to achieve billing.
:Manage Voice and Data Mac:D requests for installed RBS Services, facilitating customer network change activities associated with legacy and next generation solutions
:Provide added value through tracking of all activity and acting as the liaison between Rogers and our Business Customers
:Build customer relationships by providing prompt and exceptional service through communication and delivery.
:Set expectations and hold people accountable; promote teamwork through open and honest conversations
:Take accountability and appropriate action to efficiently resolve issues
:Establish and maintain cross:functional relationships within Rogers departments
What You Have:
:Understand the fundamentals and be able to implement integrated project/program strategies, PMP an asset.
:Knowledge of Ethernet technology and topology, IP technology, SIP, MPLS.
:Solid understanding of telecommunications services and equipment.
:Three : five years’ experience in a telecommunications operation related field or environment
:Knowledge of Rogers Business services, products and procedures
:Post:Secondary education in a related technology or telecommunications field.
:ITIL Certification is an asset.
:Proficient in Microsoft Word and Excel.
:Proven ad demonstrated leadership skills.
:Demonstrated excellent communication with technical and management staff, both verbal and written.
:A strong sense of teamwork and willingness to work in an ever changing environment.
:Excellent presentation and communication skills.
:Entrepreneurial attitude and an ability to work with little supervision in a fast paced environment
:Strong organizational skills
:Software skills: Microsoft Office, AS400, INSIS, Salesforce
:Must be self:motivated, crea
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