At Rogers, we recognize that success is determined by the strength of our people. We work together because we want to win together, and these five shared values guide and define our work:

:Simplify and innovate
:Take ownership of the what and the how
:Equip people to succeed
:Execute with discipline and pride
:Talk straight, build trust, and over deliver
Every day, we strive to build a brilliant digital future for Canadians. We work as one team, with one goal :serve our customers better
ROGERS Moncton is recruiting for our Consumer Live Chat Department with a start date of July 4, 2017. In this role you will provide an alternative contact method for customers via Live Support/Live Chat. If you are customer focused, detail oriented, enjoy solving problems both imaginatively and resourcefully and have exceptional multitasking skills; you should consider a career with us today

* Provide an alternative contact method for customer issues, inquiries, service and some technical support via Live Support/Live Chat
* Ability to connect emotionally with the customer, assess customer inquiries, determine need and resolve while demonstrating excellent written communication customer service skills
* Accurately complete transactions with a sense of urgency and have an eye for detail
* Take appropriate action to efficiently resolve issues from beginning to end, evolving our customer relationships through making value based recommendations
* Promote and support quality of service, one chat resolution and customer satisfaction via Live Support/Live Chat.
* Handle multiple chats simultaneously
* Work with the Leadership team and internal customers to improve and implement functions for Live Support/Live Chat for both the customer and the Customer Service Consultant
* Participate in Live Support/Live Chat review sessions with the Leadership team and within own team to ensure consistency and improvement
* Provide feedback on process and policies that would make the customer be a Promoter of Rogers

Minimum Qualifications:
* Completed high school diploma or higher
* Available to work on a flexible schedule: days, evenings, week:ends and statutory holidays to meet customer demand
* Must be punctual and committed to work schedules
* Must be computer literate: strong keyboarding (40:45 words per minute) and internet navigation skills and basic arithmetic skills required
* Possess superior multitasking and prioritizing abilities
* Demonstrated proficiency and experience in all competencies: Customer Focus, Innovation, Communication, Accountability and Teamwork
* Excellent interpersonal and communication (verbal and written) skills required
* Must be very flexible and willing to learn new functions
* Able to recommend positive solutions and be proactive in effecting a change
* Ability to find customer answers quickly and accurately while using multiple resources
* Be at ease working in a structured and goal:oriented environment (value:based recommendations on every customer interaction, quality, customer retention)
* Must be comfortable working in a highly structured, measurable target driven environment
* Apply active listening skills and is able to filter a large volume of information quickly in order to identify key information to use in addressing a concern

Must be computer literate: strong keyboarding and internet navigation skills and basic arithmetic skills required;

Preferred Qualifications:
* Bilingual (English and French) is considered an asset
* Experience in a telecommunications role, preferably Live chat or Social Media
* Post:secondary diploma/degree an asset

Exceptional Multi:tasking skills

40:45 words per minute

Great Work, Greater Rewards:
* We are a Canadian owned and operated company innovative, progressive and ahead of the curve
* We offer you a Full:Time permanent position
* You will receive fully paid training (mandatory full time attendanc

To apply for this job please visit the following URL: https://www.tiptopjob.com/jobs/67684521_job.asp?source=trovit