Overview

At Rogers, we recognize that success is determined by the strength of our people. We work together because we want to win together, and these five shared values guide and define our work:

:Simplify and innovate
:Take ownership of the what and the how
:Equip people to succeed
:Execute with discipline and pride
:Talk straight, build trust, and over deliver
Every day, we strive to build a brilliant digital future for Canadians. We work as one team, with one goal :serve our customers better
ROGERS Moncton is recruiting for our Consumer Live Chat Department with a start date of July 4, 2017. In this role you will provide an alternative contact method for customers via Live Support/Live Chat. If you are customer focused, detail oriented, enjoy solving problems both imaginatively and resourcefully and have exceptional multitasking skills; you should consider a career with us today

Responsibilities:
* Provide an alternative contact method for customer issues, inquiries, service and some technical support via Live Support/Live Chat
* Ability to connect emotionally with the customer, assess customer inquiries, determine need and resolve while demonstrating excellent written communication customer service skills
* Accurately complete transactions with a sense of urgency and have an eye for detail
* Take appropriate action to efficiently resolve issues from beginning to end, evolving our customer relationships through making value based recommendations
* Promote and support quality of service, one chat resolution and customer satisfaction via Live Support/Live Chat.
* Handle multiple chats simultaneously
* Work with the Leadership team and internal customers to improve and implement functions for Live Support/Live Chat for both the customer and the Customer Service Consultant
* Participate in Live Support/Live Chat review sessions with the Leadership team and within own team to ensure consistency and improvement
* Provide feedback on process and policies that would make the customer be a Promoter of Rogers

Minimum Qualifications:
* Completed high school diploma or higher
* Available to work on a flexible schedule: days, evenings, week:ends and statutory holidays to meet customer demand
* Must be punctual and committed to work schedules
* Must be computer literate: strong keyboarding (40:45 words per minute) and internet navigation skills and basic arithmetic skills required
* Possess superior multitasking and prioritizing abilities
* Demonstrated proficiency and experience in all competencies: Customer Focus, Innovation, Communication, Accountability and Teamwork
* Excellent interpersonal and communication (verbal and written) skills required
* Must be very flexible and willing to learn new functions
* Able to recommend positive solutions and be proactive in effecting a change
* Ability to find customer answers quickly and accurately while using multiple resources
* Be at ease working in a structured and goal:oriented environment (value:based recommendations on every customer interaction, quality, customer retention)
* Must be comfortable working in a highly structured, measurable target driven environment
* Apply active listening skills and is able to filter a large volume of information quickly in order to identify key information to use in addressing a concern

Must be computer literate: strong keyboarding and internet navigation skills and basic arithmetic skills required;

Preferred Qualifications:
* Bilingual (English and French) is considered an asset
* Experience in a telecommunications role, preferably Live chat or Social Media
* Post:secondary diploma/degree an asset

Exceptional Multi:tasking skills

40:45 words per minute

Great Work, Greater Rewards:
* We are a Canadian owned and operated company innovative, progressive and ahead of the curve
* We offer you a Full:Time permanent position
* You will receive fully paid training (mandatory full time attendanc


To apply for this job please visit the following URL: https://www.tiptopjob.com/jobs/67684521_job.asp?source=trovit