Overview

Requisition ID: 74901
Work Area: Customer Service and Support
Expected Travel: 0 : 40
Career Status: Professional
Employment Type: Regular Full Time

COMPANY DESCRIPTION

As market leader in enterprise application software, SAP helps companies of all sizes and industries innovate through simplification. From the back office to the boardroom, warehouse to storefront, on premise to cloud, desktop to mobile device : SAP empowers people and organizations to work together more efficiently and use business insight more effectively to stay ahead of the competition. SAP applications and services enable customers to operate profitably, adapt continuously, and grow sustainably.

The Solutions Advisor Senior Specialist role is a client:facing resource for Premium enterprise:level accounts delivering support account management and technical support. The role encompasses ongoing technical support/guidance, business strategy and transformation consultation, and overall account management and oversight.

As a customer advocate, the Solutions Advisor is the client’s Primary Point of Contact responsible for orchestrating all support activity within SuccessFactors/SAP to deliver a superior client experience.

EXPECTATIONS AND TASKS

:
Develop a trusted relationship with key stakeholders and decision makers, understanding and responding to customer needs, and tracking account activity

:
Act as subject matter expert with respect to the customers use of the SuccessFactors solution

:
Understand and explain features and benefits of the product line as it relates to customer needs.

:
Understand the customer’s technical environment including key configuration elements and drive technical escalations; coordinating key resources in the escalation process

EDUCATION AND QUALIFICATIONS / SKILLS AND COMPETENCIES

:
Graduated with a Degree in IT/Computer Science/ Business with IT/ or equivalent preferred

:
Solid understanding of business processes and strategy

:
Enterprise software solutions or business application software, Internet technologies, web servers and web proxy servers experience

:
Of great advantage are ASP, SaaS, XML, IT networking, SSO, APIs, Connectors skills

:
Ability to multi:task and perform effectively under pressure, working virtually with internal teams and customers

:
Demonstrated analysis and problem solving expertise

:
Comfortable interacting with all levels of management within the client organization

:
strong project and task:management skills

:
Fluent in Business English (written and spoken) mandatory

:
Fluent in Business French (written and spoken) a distinct advantage

:
Fluent in any other European language an advantage

:
Enthusiasm, strong work ethic and a positive attitude

WORK EXPERIENCE

:
4 + year proven track record in successful account management with technical support and technical problem solving

Experience in transferring knowledge to others (coaching and mentoring)

SAPS DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are interested in applying for employment with SAP and are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e:mail with your request to HR Direct (Americas: , APJ: , EMEA: ). Requests for reasonable accommodation will be considered on a case:by:case basis.

Additional Locations:No Selection


Apply for this job by clicking here >