Overview

Every day, we strive to build a brilliant digital future for Canadians. We work as one team, with one goal :serve our customers better.

Are you a digital surfer? Do you want to put your problem solving, business strategy and technology experience to the test? Would you like to be part of making the buzzwords “frontline representatives / customers experience”, “omni:channel” and “design thinking” come to life? Then keep reading because you might be interested in joining our team.

If you have always wanted to work at an entrepreneurial company where the employees are committed to solving big challenges and making a real difference; then join Rogers. We are a leading communications and media company where people come to do great work. We are looking for an individual who is curious, loves digital, and wants to be part of the team that will push the digital customer experience to the next level.

What you will be doing:

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You are a digital expert who will be focus on building experience for frontline reps and drive self:serve adoption as the channel of choice for our customers. As the Product Manager, Digital Cross Channel you will be an integral part of executing the OneView Product Roadmap, in a partnership with Channels and Frontline reps:
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Develop digital strategies and plans based on business objectives, analytics and insights, metrics, market trends and groomed through the consumer lens
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Determine, Report and Analyze Key Performance Indicators to track the impacts of the self:serve initiatives across all channels
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Lead the digital experience strategy that will contribute to the omni:channel strategy and framework
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Drive digital transformation across the organization by translating digital strategies into profitable business models
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Identify and lead product portfolio planning (e.g. business case development, operational requirements, cost and pricing analysis, and product scope definition)
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Practices digital thought leadership, Agile methodology, and change management processes
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Conducts strategic planning to prepare product roadmaps; proactively identifies changes in the business and technology landscape, and identifying technical projects required to maintain/enhance service levels
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Advises, consults and socializes with key stakeholders involved in prioritized initiatives; documents business opportunities, recommends digital solutions and provides timelines and budget impacts
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Develop strategies and implement programs that maximize self:serve adoption and Digital NPS, eNPS, reduce operating expenses, and contain costs
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Identifies new business opportunities, product and service enhancements within strategic objectives and influences business decisions with senior management
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Conceptualize, develop and define product/project business requirements, and Use cases development
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Intake and manage requests for BAU changes from various cross:functional teams
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Track and measure efficiency and delivery of all initiatives (impact on business and customer satisfaction) against established targets
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Engage delivery primes across the organization to ensure the roadmap is achievable
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Identify potential roadblocks and proactive determination of solutions to be implemented
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Lead cross:functional meetings and drive collaboration between stakeholders. Drive to provide leadership and direction towards accomplishing goals and taking ownership and responsibility from strategy to execution

Qualifications:

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Bachelors degree in Marketing, Communications or equivalent
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More than 5yrs of relevant online channels experience in a fast paced environment
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Retail, Call Centre and/or cross channel experience a bonus
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Highly motivated and adaptable individual
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Strong inter:personal, communication (written and oral) and negotiating skills including ability to communicate with all levels of the organization, and confidence to


To apply for this job please visit the following URL: https://www.tiptopjob.com/jobs/67684522_job.asp?source=trovit