Every day, we strive to build a brilliant digital future for Canadians. We work as one team, with one goal :serve our customers better.
Manager, Digital Performance
Are you a digital surfer? Do you want to put your problem solving, business and technology skills to the test? Would you like to be part of making the buzzwords “customer experience”, “omni channel” and “design thinking” come to life? Then keep reading because you might be interested in joining our team.
If you have always wanted to work at an entrepreneurial company where the employees are committed to solving big challenges and making a real difference; then join Rogers. We are looking for individuals who are curious, love digital, and want to be part of the team that will push the digital customer experience to the next level.
Reporting into the Director, Digital Sales Operations, the Manager, Digital Performance will be a key contributor to the efforts made to measure and achieve online sales targets for the Rogers and Fido Residential portfolio.
:Accountable for regular tracking of the online sales performance for Rogers and Fido Residential, and commits to showing laser:focus to help the team achieve results.
:Provide thought and strategic direction in e:commerce for the business based on current performance in all channels (online, retail, Care etc).
:Conduct various analysis, including maintaining key metrics and performance benchmarks.
:Partners closely with the other members of the Residential HUB to ensure daily focus on current and improved performance.
:Helps the business understand the impacts of pulling various levers online in order to optimize online sales conversion.
:Develop business cases for all Digital Capital programs within the Residential HUB.
:Responsible for leading performance meetings to look at KPIs and formulate a plan to improve performance on a weekly basis.
:Become the expert on understanding how our customers interact with our websites and mobile apps, by regularly reviewing dashboards and reports.
:Explain how to fix our customer’s biggest digital pain points.
:Predict how customers want to engage with us online.
:Collaborate with data:savvy colleagues to uncover insights on how the digital experience impacts offline channels.
:Translate and communicate digital data into business:speak by summarizing data for technical and non:technical digital teams.
:Bachelor’s degree in Marketing, Communication or equivalent.
:5+ year of relevant digital/online experience.
:Strong understanding of the digital ecosystem.
:Highly motivated and performance driven individual.
:Strong self:management, self:pacing, and organizational skills.
:Thrives in an environment of constant change, unpredictability and ambiguity.
:Know your way around web analytics tools (i.e. Adobe Analytics, SiteCatalyst, Omniture, Google Analytics, WebTrends, etc.).
:Know how to visualize data and tell stories.
:Love working with and manipulating data.
:Have a passion for data and facts.
:Have an eagle:eye and attention to detail.
Length of Contract: Not Applicable (Regular Position)
Work Location:1 Mount Pleasant (083), Toronto, ON
Travel Requirements: Up to 10
Posting Category/Function: Digital and Advertising and Analytics
As a proud Canadian company, were dedicated to making things easier for our customers. We’ve been embracing and leading change for over 50:years, and we’ll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow.
At Rogers, we recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these five shared values guide and define our work:
:Simplify and innovate
:Take ownership of the what and the how
:Equip people to succeed
:Execute with discipline and pride
:Talk straight, build tru
To apply for this job please visit the following URL: https://www.tiptopjob.com/jobs/67593311_job.asp?source=trovit