Job Type:

Primary Location:
Ottawa, Ontario, Canada

All Available Locations:
Calgary; Halifax; Kitchener; Montreal; Ottawa; Toronto; Vancouver

External Posting Description 13;

Job Description

As a Manage in the Digital Customer practice specializing on Microsoft Dynamics 365 Customer Engagement Management (CRM), you will focus on transforming how our clients interact with their customers in the digital age across sales, marketing, service, and field service. The roles and responsibilities for the Digital Customer Manager are to provide professional and effective technical consulting services that includes:

:Hands on implementation developing applications with Microsoft Dynamics 365 and related technologies from design through to testing and deployment;
:Manage a diverse team of talented Consultants while coaching them to their highest potential;
:Cultivate relationships with clients and possess a strong knowledge in leveraging prevalent methodologies as well as providing input and advice regarding CRM capabilities and functions;
:Primary point of contact for client for day to day project activities
:Employ a structured approach to project management to ensure complete client satisfaction, a positive talent experience, and project profitability;
:Develop your expertise in a specialization and your reputation as a business advisor and subject matter expert;
:Build market eminence, and pursue new client opportunities
:Contribute to practice growth and development by identifying potential opportunities for additional revenue generation;
:Developing analytical and insightful recommendations to meet deliverable targets and complete project tasks within budget and to customer satisfaction;
:Identifying assignment conflicts or issues and communicate to Senior Manager or Engagement Partner;
:Leading the development of client proposals;
:Leading practice initiatives (functional/technical analysis, documentation development, trade booth participation etc.). 13;

External Posting Qualifications 13;


:5:7 years experience implementing IT projects in CRM technology platforms, with full cycle implementation (i.e. Microsoft CRM, Salesforce, Oracle CX/Siebel);
:Hands:on experience with Microsoft Dynamics CRM implementation, configuration and development, including any of the following:
:Microsoft Dynamics CRM Web Service programming
:Creating and configuring custom workflow activities and plug:ins
:Advanced client:side scripting
:Application integration capabilities, including but not limited to creating a customer portal solution that connects Microsoft Dynamics CRM to the Internet
:Demonstrated ability with underlying MS CRM components: .NET, DHTML, and preferably MS SQL Server
:Ideal candidates will have certifications in Microsoft Dynamics CRM, Microsoft development technologies or MS SQL Server administration;
:Strong commitment to professional and client service excellence;
:Superior verbal and written communication skills;
:Proven ability to deliver the full cycle of project management accountabilities;
:Experienced with project problem diagnosis, solution development, client communications, facilitation of decision making, documentation, managing client expectations and team leadership;
:Proven experience with the Agile methodology;
:Canadian and U.S. travel required;
:Candidates must have the ability to travel up to 80 the time.
:This role can be based out of Toronto, Calgary, Vancouver, Montreal, or Ottawa 13;

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