Overview

To deliver service excellence and advice to our Wholesale Banking clients and internal partners in all enquiries, problems, conflict resolution and other service:related issues.
To be the Service Partner, working together with Transaction Banking, CIC, Operations and other key internal stakeholders to solve client issues, identify opportunities and deliver the Banks services.
Product Knowledge:
Only candidates with core Trade Operations (Imports/ exports , Guarantees/ Receivable Services) skills required.
Must have a Trade CDCS certification.
Service Conscience:
Passionate about service culture, demonstrating a keen interest in driving
continuous service improvement for our clients and embed client obsession through the organisation in and beyond CSG.
Client Engagement:
Understand clients requirements across multiple products (majorily Trade : exports/imports/guarantees and Receivable Services)
* Clear and appropriate communication, using written and spoken skills
* Provide consistently high level of service and manage clients requests and enquiries
* Maintain client service professionalism through all interactions with clients and internal stakeholders.
* Capture all enquiries, requests, compliments, complaints, errors and
feedback into system effectively and ensure that complaints are resolved in accordance with agreed service level
Work Management:
* Prioritise work to meet peaks and troughs
* Balance client needs and workload
* Identify and communicate work plan and escalates potential issues
Risk and control:
* Ensure all laid out policies and procedures are strictly complied in the team.
* Maintain a good reputation of the Bank
How
You can search and view current opportunities across our organisation and apply immediately by visiting standardchartered and selecting Careers. To help speed up your application, please note the following:
: You will need to log in (or register if you are visiting our careers site for the first time) before you can apply for a specific role
: Some roles may require you to undertake an online talent assessment in addition to completing the application form (to facilitate this process it is preferable that you provide us with an email address as part of your contact information)
: We will ask you about your education, career history and skills and experience, it may be helpful to have this information at hand when completing your application
It usually takes 15 : 20 minutes to complete the application form; you can save your application at any time and return to complete it at your convenience.
Closing Dates
The closing date for applications is 26/05/2016. Please note all closing dates are given in Hong Kong time (GMT + 8 hours). We aim to respond to successful applicants within four weeks and will keep a record or your application in our database so that we can contact you when suitable vacancies arise in future.
Diversity and Inclusion
Standard Chartered is committed to diversity and inclusion. We believe that a work environment which embraces diversity will enable us to get the best out of the broadest spectrum of people to sustain strong business performance and competitive advantage. By building an inclusive culture, each employee can develop a sense of belonging, and have the opportunity to maximise their personal potential.


To apply for this job please visit the following URL: http://www.tiptopjob.com/jobs/54016423_job.asp?source=trovit