Req Id:

Bell is a truly Canadian company with a 137 year track record of success. We are defined by the passion of our team members and their belief in our company’s vast potential.

To ensure we continue to be recognized as Canada’s leading communications company, we’re committed to finding and developing the next generation of leaders. This means creating best:in:class career and development opportunities for our employees.

If you’re passionate, driven and find yourself seeking interesting work, new challenges and continuous learning opportunities, then we want you to join our team.

An integral part of our customer service focus, includes contact centres across Canada supporting all of our Bell Mobility and Bell Residential Services customers. Our Customer Operations team is responsible for strategy, design and delivery of core call centre tools and processes, including queue strategy, routing, and call monitoring tools.

As a Senior Manager, you will lead a team of analysts working closely with internal partners in Customer Operations and business units, to better understand business opportunities and the end customer. This position requires interaction within multi:disciplinary teams and with executives. A successful candidate will have experience in developing analytical and Big Data analytics, managing clients, successfully building strong working relationships, and effectively identifying and managing client requirements and expectations.

This role requires a strong people manager and team leader, with solid analytical and project management skills. The successful candidate will have demonstrated their strong communication and interpersonal skills, working in a fast:paced dynamic environment. They will be a self:starter who understand how to effectively work as part of a larger team.


:Minimum of 5+ years relevant experience, ideally within the telecom industry
:Statistics, Mathematics, Computer Science, Economics or analytically:based discipline, or equivalent experience
:Consulting experience a definite asset
:Analytical anchored problem solving skills, with a solid background working with data and developing dashboards, visualization, predictive models, text analytics, big data analytics, machine learning
:A solid people manager, with strong interpersonal skills
:Excellent oral and written communication and presentation skills
:Strong project management skills, and technical knowledge of SAS, Tableau, Microstrategy, R, and Big Data tools and technology
:Well organized, high attention to detail, results:oriented


BCE:WKP Feature *LI:GS1

Bilingualism is an asset (English and French)

Additional Information:

Position Type:

Job Location:

Canada : Ontario : Toronto
Application Deadline:


Please online to be considered for this role. Applications through email will not be accepted.

Bell is committed to fostering an inclusive, equitable, and accessible environment where all employees and customers feel valued, respected, and supported. We are dedicated to building a workforce that reflects the diversity of the communities in which we live and serve, and where every team member has the opportunity to reach their full potential.





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