Overview

Technical Writer , Alicante Spain

Operations Infrastructure Technical Writer required in the Performance and Quality Unit of our client in Alicante, to perform Service Quality Control and Assurance, documenting and reporting on ITIL service procedures. Great location in sunny Spain in an International English language environment. Long term opportunity.

THE ROLE

Collaborates with service managers on Service Quality status reports to the organisation:
Monitoring compliance with SLAs Document all IT Department Service Procedures Collate and deliver Service reports Generate improvement or corrective actions to improve the quality of service Providing support to ISO audits
MANDATORY SKILLS
ITIL/CMMI process experience 3years; ITIL Certification V3 English: min intermediate 2, level B2 of the CEF (Common European Framework); C1 desirable.
DESIRABLE TECHNICAL SKILLS
Management software: Remedy V7 and V9 Business Intelligence: SAP BI BO Alfresco documentation platform Experience of Data Centre/Infrastructure
REQUIRED:
You will need to provide a Laptop and mobile phone
Please provide your CV in English and Word format (Europass preferably).

Candidates should be eligible to work in Spain, as we cannot process work permits.

Technical Writer , Alicante Spain


Apply for this job by clicking here >