Every day, we strive to build a brilliant digital future for Canadians. We work as one team, with one goal :serve our customers better.

Rogers is seeking a Vendor Manager to establish governance and manage multiple vendors in the IT Platform Operations team. Reporting to the Director, ITS Platform Operations, the successful candidate will be responsible for continuous communication to vendors, ensuring compliance with contractual obligations and ultimately holding vendors accountable. The role also includes close collaboration with the procurement team.

Responsibilities include:

:Lead and implement a strategy for a Vendor Model for the IT Platform Operations Team
:Managing and building SLA and KPI’s that meet business targets and optimize the customer experience
:Establish and on/off boarding process for all vendors
:Manage vendor escalations as required
:Apply strong analytical skills to identify opportunities, trends and training requirements and make recommendations where applicable.
:Create and maintain vendor score cards
:Organize and conduct weekly/monthly/quarterly Vendor summit meetings to discuss scorecards, innovations and best practices.
:Continuous tracking, monitoring, analysis of vendor’s performance
:Abilities to work at a detail level with technical teams when required.
:Assist in contract negotiations
:Excel in collaboration and communication skills

Experience and Education

:University Degree or equivalent work experience
:Ability to exercise sound independent judgment
:Must have strong organizational skills and be detail oriented
:Must be comfortable and effective in interacting with all levels of management
:Sense of urgency and excellent follow:up skills
:1:3 year in Vendor Management role or working in a Managed Service Provider role is preferred
:ServiceNow (ITIL tool ) skills is an asset
:Strong written and verbal communication skills
:Strong presentation skills

Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location:8200 Dixie Road (101), Brampton, ON
Travel Requirements: None
Posting Category/Function: Technology and Information Technology
Requisition ID:


As a proud Canadian company, were dedicated to making things easier for our customers. We’ve been embracing and leading change for over 50:years, and we’ll continue to seek out new opportunities to bring our customers simple solutions for today and tomorrow.

At Rogers, we recognize that success is determined by the strength and diversity of our people. We work together because we want to win together, and these five shared values guide and define our work:

:Simplify and innovate
:Take ownership of the what and the how
:Equip people to succeed
:Execute with discipline and pride
:Talk straight, build trust, and over deliver

Why Rogers? Because we believe the best is yet to come.

We recognize the business value in creating a workplace where each team member has the tools to reach their full potential. At Rogers, we value the insights and innovation that diverse teams bring to work. We work with our candidates with disabilities throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You can also reach out to our team at to begin a conversation about your individual accessibility needs throughout the hiring process.

Posting Notes: Information Technology and Engineering Canada (CA) ON Brampton SF:LI:DG1

To apply for this job please visit the following URL: https://www.tiptopjob.com/jobs/67684550_job.asp?source=trovit