Overview

Nutricia Middle East DMCCinELN is looking for Virtual Healthcare Nutrition Solutions Specialist in Dubai
With our global presence, brands and business within our mission,bringing health through food to as many people as possible; we believe that people growth is a key asset to reach a sustainable business performance. Take this opportunity to GROW together

This is a great opporutnity for candidates who are keen on making a difference andjoining an innovative team. The successful candidate(s)will be required tocommunciate the information to the HCPsvia the chosen medium of communication (i.e.: iDetailing (remote detalining application), phone, email, chat, or future social media), both in English and Arabic.

Candidates will be given a full induction and training on the products and the tools before starting.

Job Title:

Virtual Healthcare Nutrition Solutions Specialist

Division:

ELN Middle East

Job Family:

Healthcare Nutrition

Reporting Line:

Healthcare Nutrition Solutions Manager (iDetailing project Lead)

Location:

Dubai

PURPOSE OF THE JOB

Drive and contribute to ELN brands market share in the assigned area. Build productive, scientific based HCP relationships, taking responsibility for HCP satisfaction and loyalty by meeting their healthcare nutritional needs. Support D.ELN to become the trusted partners inspiring change in the first 1000 daysnutrition to impact present and future health.

The information is communicated via the HCPs’ chosen medium of communication (i.e iDetailing (remote detailing application), Phone, Email, Chat, or future social media channels) in both English and Arabic.

MAIN RESPONSIBILITIES

1. Influencing HCP attitude and behavior

:Conduct outbound and receive inbound call to HCP’s in hospitals, health clinics, private clinics and private hospitals to establish strong scientific based relationship and position our HN solutions as preferred solutions with the HCP’s and position D.ELN as Company of first choice for the HCPs.
:With the appropriate level of scientific based argumentation and relationship development, convince HCPs to choose our solutions as first choice.
:Ensure all doctors/HCP/KOL receive the right message, information, and clinical studies (online or send it physically)
:Illustrate the benefit/s of our solutions to the HCP via iDetailing application
:Manage and own the HCPs communication touch points, developing new ideas to create engaging contact and ongoing customer relationships
:Continued excellence in responses to our consumers in terms of professionalism and timeliness

2. Area Management

:Identity business opportunities within respective area and evaluate learning’s to develop business initiatives and tactics to realize the market share potential.
:Implement “weekly call cycle” in constant coordination with direct manager
:Understand and respond to competitive activities then initiate and recommend actions to counter:act these in order to help protect our market position
:Maintaining a high level of product knowledge to ensure the ability to understand and explain all product information, handouts and answer any question from HCP (remotely)
:Following up customer queries/complaints (remotely)
:Review business plan in line with cycle objectives on a quarterly basis with the Healthcare Nutrition Solution Manager
:Compile and submit reports on promotional activities in accordance to established formats and schedule
:Ensure that all business is conform to the WHO and local government code of ethics for infant formula products
:Daily database management and compliance with administrative procedures and processes
:Ensure the accomplishment of qualitative and quantitative key performance indicators assigned for his/her respective area on daily, monthly and yearly bases.

3. Team Input

:Participate in daily and/or weekly meeti


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