Overview

LOCATION: Mississauga, Ontario (CA:ON)
JOB NUMBER: 12870

Job Overview

Reporting to the manager, business services, infrastructure design and build, you will lead, direct, influence, and support the work of the solution designers and technical contractors completing Wintel infrastructure design and build work on projects. You will bring your knowledge of solution design to provide the technical interface between the project management office and information systems (IS) operations to positively impact the successful delivery of projects and contribute to Suncor’s IS technical strategic direction.

Key Accountabilities

:Lead internal staff and outsourced solutions design team members to deliver high quality technical solution designs, specifications and work plans based on approved architecture, product, configuration, and process standards, and roadmaps
:Ensure that designs and specifications meet or exceed established business and technical design requirements, quality measures, service levels, and continuous improvement goals
:Direct overall infrastructure solution design creation and how this impacts project implementation as well as costs and supportability of final solutions
:Oversee the information and process management (I and PM) service catalog items specific to infrastructure solutions design services including: service ownership; service definition; service level agreement (SLA) negotiation; SLA performance; and SLA reporting
:Direct solution design as a service to solution design and delivery and offer third tier consulting services to IS operations and vendors for critical sustainment issues
:Work with operations technical risks and mitigation strategies and participate in root cause analysis of high priority operational failures
:Collaborate with global internal and external partners including: business customers; project managers; solution designers; enterprise architecture; third parties; and operations
:Participate and recommend product/vendor selection as required
:Design and implement best:fit and standards driven for disaster recovery solutions; planning and implementation; high availability (resilient) solutions (including clustering versus load balancing); and physical versus virtual server solution selection
Required Qualifications

Experience and Education:

:A minimum five years of infrastructure operations and solutions design experience in a mid to large sized oil and gas company energy, telecommunications or industrial enterprise
:Knowledge of information technology infrastructure library (ITIL) is an advantage
:Post:secondary education in computer science, software engineering, management information systems or related field is an asset
:High School Diploma or General Education Diploma (GED)
Skills and Knowledge:

:Excellent technical knowledge of Intel based infrastructure operations technology with specific knowledge of Windows Server 2008+ design, installation and configuration; virtualization technologies; design, installation and configuration of Microsoft System Center suite / Microsoft Exchange 2007+ / Microsoft SharePoint /or other enterprise class applications
:Experience with high availability planning and implementation; network, security, storage, application, and MAN/WAN based clustering technologies; and Intel based server hardware design within an enterprise environment
:Participated in, and familiar with Agile, Iterative, and Waterfall project methodology and practices
:Confident communicator with superb written and analytical skills and application of results to translate customer needs into IS business requirements
:Demonstrated conflict identification and resolution skills and able to deal with change and ambiguity in a rapidly changing environment while working effectively with various sizes of highly focused and geographically dispersed teams
Working Conditions

:This position is based in Mississauga, Ontario at our Sheridan Park office
:Travel


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