Why join us?
Pre:settlement and Settlement Confirmation and settlement of all Foreign Exchange, Continuous Linked Settlement (CLS), Non:Deliverable Forward (NDF), Money Market (MM) trades in an accurate and timely manner to mitigate settlement and market risk for all Inter:bank, Corporate and E:Treasury transactions (where applicable) for Hong Kong, Singapore, Japan, Thailand, Brunei, Macau, Bangladesh, Australia and Mauritius.
Post Settlement.
Investigate all post settlement exceptions for Foreign Exchange and Money Market transactions in a timely and accurate manner. The key functions of this role include diligent investigation and resolution of all failed Nostro payments and receipts and the timely settlement of subsequent interest claims that may arise whilst maintaining and enhancing our customer service proposition. To initiate and plan Business migrations/development ensuring a low:cost, high:quality service to the business areas ensuring that risk is minimized, and profit is maximized through effective management of costs/resources. Ensure that process and procedures are continually reviewed and improved and the changes are communicated and implemented effectively. The job also involves checking internal audits and measures undertaken and regularly reviewing them to maintain quality and productivity at the optimum level. Set a high standard of continuous staff motivation and leadership to ensure a good work environment leading to committed staff who take pride in working for the Company. Develop staff to achieve their potential to both meet Company objectives and manage attrition.
What you’ll do:
To investigate breaks/exceptions on Foreign Exchange and Precious Metals transactions for HSBC BANK USA N.A. including identifying causes of breaks and taking necessary steps to resolve. Staff will have to work with counterparties, or other group employees as well as liaise with Relationship Managers for retail customers. Individuals need to have eye for detail, drive, passion for such work, and be a self:starter. Excellent spoken and written English is critical for success in the role.
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To continuously provide high quality processing service to achieve maximum customer satisfaction within the specified SLAs.
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Responsible for rapport building and resolving customer inquiries in a professional manner.
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Acquire and update knowledge on procedures related to processes.
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Process work as requested by line management / customer. Ensure that work is completed in accordance with established procedures and standards.
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Work well independently, complete assigned tasks within established timeframe, and complete regular assignments without reminders or additional requests.
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Work productively and professionally. Demonstrate ways to improve customer service and increase productivity.
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Participating in team meetings, activities, promotes team spirit.
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To maintain HSBC internal control standards, including the timely implementation of internal and external audit points together with any issues raised by external regulators, accompanied by the appropriate internal control standards relevant to the role.
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To implement the Group Compliance Policy, as applicable to the role.
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To be awareofthe Operational Risk that is associated with the role, and to ensure that all actions during the employment with HSBC take account of the likelihood of operational risk occurring.
General Processing:
Impact on the Business/ Function:
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Active involvement in enhancement and strategic projects
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Interface with the Change Management team by providing insight on the process and assisting with change prioritization.
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Active involvement in industry and market initiatives
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Fully support all Departmental projects and user testing
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To continuall
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