Expected Salary Range: 80487 : Annually
Target Variable Performance Pay: 8
The salary range shown above reflects the expected compensation for this position. The final salary offered will be determined based on a holistic assessment of the candidate’s experience, education, training, and alignment with the role’s requirements. For positions covered by a collective agreement, placement within the range will follow the applicable step or classification.
The Customer Energy Management Associate is a customer:focused professional who supports the delivery of energy management programs, customer initiatives, and account management activities for their assigned portfolio of customers (e.g. commercial, institutional, municipal, and multi:residential customers, residential).Working as part of a cross:functional team and reporting to the Manager, Customer Energy Management, the Associate helps customers identify opportunities, navigate programs and services, and achieve their energy, operational, and long:term business objectives. The role combines customer relationship management, program support, project coordination, analytical reporting, and stakeholder engagement responsibilities.The Associate manages a portfolio of accounts while supporting broader customer strategies and initiatives led by senior team members. The role contributes to program attainment, customer insights, performance reporting, and the delivery of a consistent and high:quality customer experience.
This posting is for an existing vacancy.
KEY RESPONSIBILITIES:
typedisc:
:Manages a portfolio of customer accounts, serving as a primary point of contact for routine inquiries, program participation, and customer support activities.
:Supports customers in identifying and accessing Toronto Hydro programs, services, incentives, and energy management opportunities.
:Builds and maintains effective relationships with customers and internal stakeholders to support customer satisfaction and achievement of customer objectives.
:Collaborates with team members and subject matter experts to coordinate customer engagement activities, project milestones, and action plans.
:Supports the implementation and delivery of customer energy management programs and initiatives, including tracking milestones, deliverables, participation levels, and program outcomes.
:Assists in the development of customer profiles, account plans, presentations, business cases, reports, and communication materials.
:Supports monthly and quarterly reporting activities through the collection, validation, and analysis of customer, portfolio, and program performance data.
:Identifies trends, opportunities, risks, and customer insights that support improved decision:making, customer engagement, and program effectiveness.
:Coordinates customer outreach activities, workshops, webinars, and stakeholder engagement initiatives.
:Monitors customer commitments and follow:up actions to ensure timely resolution and a positive customer experience.
:Supports departmental business planning, KPI tracking, forecasting activities, and continuous improvement initiatives.
:Conducts research on industry trends, customer priorities, emerging technologies, funding opportunities, and energy management best practices.
:Maintains accurate customer records, program documentation, and reporting information in departmental systems and databases.
REQUIREMENTS:
typedisc:
:Undergraduate degree in Business, Energy Management, Environmental Studies, Sustainability, Engineering, Economics, Public Administration, or a related discipline.
:Minimum three (3) years of relevant professional experience in customer service, account management, program delivery, project coordination, energy management, sustainability, utility operations, or a related field.
:Knowledge of electricity conservation programs, electrification initiatives, energy management principles, or utilit
Salary: Competitive
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Job type: Human Resources, Information Technology, Utilities & Services
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