Lead, Process Improvement : Finance Operations
Join Livingston and grow your career in the constantly changing world of international trade. Livingston is amarket leaderoffering customs brokerage, international trade consulting,complianceand freight forwardingservices aroundthe world. Livingston has over 3,000 employees at more than 90 key border crossings,sea ports,airports andother strategic locations in North America, Europe and Asia.
Our fast:paced and collaborative environment offers you the opportunity to work with leaders in the industry, receive recognition for achievements and develop your expertise in the complex and evolving world of trade. Learn how you can make an impact at Livingston.
JOB SUMMARY
The Lead, Process Improvement : Finance Operations is responsible for driving operational excellence across Finance Operations functions. Reporting to the Director, Finance Operations, this role leads structured process improvement initiatives, oversees finance applications and KPIs, strengthens policy and control frameworks, and advances automation and digital enablement initiatives.
This position partners closely with Finance and Operations leaders to ensure financial transactions are executed accurately and efficiently, reporting requirements are met, finance systems are optimized, and service levels continuously improve. The role requires a highly analytical, metrics:driven leader with strong business acumen and the ability to translate process insights into measurable operational outcomes.
KEY DUTIES and RESPONSIBILITIES
Operational Excellence and Process Improvement
typedisc:
:Lead and participate in Finance Process Improvement initiatives using structured methodologies (e.g., Lean, Six Sigma, or similar frameworks).
:Conduct process mapping, workflow redesign, root cause analysis, and value stream assessments to improve efficiency, quality, and service delivery.
:Develop, implement, and standardize policies, SOPs, SLAs, and operational standards for Accounts Payable, Duty Audit, and related finance functions.
:Identify automation opportunities and implement lightweight digital solutions (e.g., Power Automate, VBA, reporting tools, AI:enabled solutions).
:Align finance systems and technology platforms to support critical business processes and reporting requirements.
:Reinforce adherence to company policies, internal controls, and industry best practices.
Systems Oversight and Data Integrity
typedisc:
:Oversee finance applications and ensure effective system setup, governance, and access controls.
:Review and approve system access for Finance Operations staff in accordance with internal control requirements.
:Verify integrity and accuracy of financial data within accounting systems.
:Investigate assigned variance, identify discrepancies, and implement corrective solutions.
Performance Management and Analytics
typedisc:
:Establish and monitor KPIs, service levels, quality standards, and internal controls across Finance Operations.
:Drive a metrics:based culture focused on continuous improvement and service excellence.
:Analyze large datasets to identify performance trends, risks, and improvement opportunities.
:Provide actionable insights and executive:ready recommendations to Finance and Operations leadership.
Issue Resolution and Stakeholder Partnership
typedisc:
:Serve as the primary escalation point for internal and external audits and operational finance applications.
:Ensure timely resolution of issues through strong cross:functional collaboration.
:Maintain clear, professional communication with internal stakeholders, clients, and external partners.
:Support leadership in meeting operational and strategic objectives.
Team Support and Coaching:
:Lead, mentor, and develop the finance operations team, including hiring, training, and performance evaluations.
:Train and coach staff on analysis skills, financial applic
Salary: Competitive
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