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Programs Process Specialist –

  • Permanent
  • barrie, simcoe
  • Competitive EUR / Year

51508:
Barrie:
Regular

Hiring salary range: 3,952.00 : 5,646.00 / Bi:weekly

Hydro One is proud to be the largest electricity transmission and distribution provider in Ontario, serving nearly 1.5 million customers. We have a long history in the industry with our roots dating back over 110 years to 1906. Since then, we have worked to grow and evolve to meet the changing needs of our customers and communities across Ontario. Today, we’re focused on providing exceptional customer service and ensuring we are building safe communities where we live, work and play.

It’s an exciting time to join the team at Hydro One

This position is based on BAH : Barrie Corporate Office
General Accountabilities:
Reporting to the Manager, Distribution Damage Prevention this role will:

:Perform monthly and quarterly reporting and analysis activities for the Cable Locates and Damage Claimswork programs. This includes development of consistent financial forecasts, productivity reporting, placemats/dashboards, scorecards/reports, reports to support rate filings/business planning, and others.
:Develop and/or produce reports to assist in monitoring various aspects of the work programs, including ad hoc reports as required.
:Work with various levels of stakeholders to gather requirements to assist in the development and implementation of processes to support locate delivery
:Document processes and continually review for opportunities to improve.
:Create and automate workflows to manage processes as required.
:Liaise with Ontario One Call, vendors, Ontario Regional Common Ground Alliance (ORCGA) and other utilities. Represent Hydro One on external committees as required.
:Monitor processes to ensure compliance with the requirements of the Ontario Underground Infrastructure Notification System Act, and Hydro One procedures.
:Monitor locate service provider performance and contractual compliance with Hydro One requirements. Establish reporting framework and templates for service providers.
:Work with various internal LoBs as well as external partners to execute and manage agreements for locate services.
:Provide advice and recommendations on price, service levels, processes, and other deliverables to assist in negotiation of Contracts or Service Level Agreements.
:Monitor, evaluate, and recommend changes and best practices to meet locate compliance requirements. Produce and/or oversee the development of the communication and training requirements relating to processes and prepare and deliver presentations and other materials as required.
:Contribute to the interpretation and assessment of performance as it relates to the execution of work programs, effectiveness and adaptation of business processes, tools and systems.
:Assist in process benchmarking and identify potential best practices to improve assigned processes. Prepare analysis or provide information or advice in response to internal and external requests.
:Work with various internal and external parties to support the damage claims process to ensure costs associated with 3rd party damages are recovered.
:Exercise limited or periodic supervision over staff assigned to assist/contribute to specific studies or projects.
:Produce briefing notes for various audiences, including senior management, as required.
:Perform other duties as required.
Selection Criteria (Essential Knowledge and Experience):

:Requires extensive experience and knowledge of program and project management, including financial reporting, budgeting, forecasting, contract monitoring, and business planning
:Requires experience in developing and delivering presentations/training.
:Requires ability to build and maintain relationships with stakeholders including external utilities, locate service providers, and other industry partners.
:Requires knowledge and understanding of procurement processes, including contract execution, PREQ/PO structure and monitoring
:Requires know

Salary: Competitive
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Job type: Management & Executive, Purchasing & Supply Chain, Recruitment


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