Location:Lisbon Portela Apt (LIS:TRML)
Requisition ID:64830
This is a permanent part:time job.
Please make sure you have the legal right to work and live in the E.U., prior ing to this position. The possession of an U.S. passport does not qualify for work permit in Europe.
Intro
Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you’ll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you’ll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board
Why youll love this job
The job is a member of the Lisbon Airport Team within the International Division. This position will be responsible to support the Airport Service Manager in delivering a safe and first class airport experience to our customers.
You will be expected to have an understanding of all areas of customer service and security and to work flexibly across all functions in both areas.
What youll do
:Provide a consistently high quality customer service and ensures a seamless experience at all contact points
:Perform a range of airport related duties and is prepared to support the daily operation in any capacity required in the following areas: check:in, gates, transfer, arrival, baggage services and ticketing (ATAC)
:Perform all customer service and security functions where passenger contact is involved, i.e. checks passengers’ documents and screens passengers at check:in and at the departure gate
:Workclosely with and take instructions from the Lead Agents responsible for the flight/work areas/shift
:Conduct relevant administrative duties e.g. ATAC, pre:flight and post flight departure
:Represent American Airlines by adhering to the uniform standards and by adopting a customer focused approach at all times
:Promote and sell American Airlines services and products to our customers
:Liaise with local and system departments (Check:In, Gate, Ramp, Maintenance, Cargo)
:Coordinate with Integrated Operations Control (IOC), dispatch and central loads, as well as Crew Tracking to effect daily safe and on:time operations of station
:Obtain pertinent information to on:time operations
:Ensure that necessary information is disseminated to all operating departments
:Plan and coordinate Ramp activities such as loading/offloading functions
:Brief and prepare cockpit crews with meteorological conditions, NOTAMS, departure flight plan and flight folders
:Liaise with local contractors (fuelers, loaders, caterers, cleaners, drivers, security department, etc.) in order to communicate accurate information in a timely manner
:Liaise with airports authorities regarding Local ATC, slot messages, deicing, gate and aircraft stand information and communicate with crew members through VHF radio
:Perform aircraft marshalling and ensure ramp handling agents perform appropriate safety procedures
:Perform a pre:arrival and departure check of the ramp for FOD and a visual aircraft inspection at arrival and at departure time to prevent undeclared damages
:Perform headsets operator departure
:Perform Flight Close:out on the ramp
:Oversee cabin service activities, liaise with cleaners, caterers, gate agents, maintenance and flight attendants to ensure cabin cleanliness and boarding time are in accordance with standards
:Tackle any issues relating to stock or supplies to ensure that the best possible service is available to our customers
:Attend and complete all compulsory training by given deadlines
:Adhere to and promote safe working practices all times
:Carryout any other reasonable duties consistent with the post
All youll need for success
Minimum Qualifications: Education and Prior Job Experience
:Prior ramp experience
:Excell
Salary: Competitive
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Job type: Aerospace
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