Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers’ needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary’s commitment to our Disability Confident employer status.
Concierge
25:25a Victoria Road, Hartlepool, TS26 8DB
GBP 12.90 per hour
40 Hours per week
Be the smile that feels like home
We’re proud to be recognised as the 2025 Housing with Care Employer of the Year : and we’re excited to welcome a new Concierge to our vibrant Ofsted:registered young people service at 25:25a Victoria Road, Hartlepool, TS26 8DB.
You’ll be part of a compassionate, community:focused team supporting young people, that puts people first : every single day. As a not:for:profit organisation, we reinvest in our people and our services, celebrating individuality and helping you thrive both personally and professionally.
Sanctuary Supported Living is committed to safeguarding and promoting the welfare of everyone that we support and care for, and we expect all colleagues and volunteers to share this commitment. All appointments are made subject to satisfactory Disclosure and Barring Service, qualification, and other pre:employment checks. Please note: If you have lived or worked overseas, you may be required to provide an overseas police check. Any costs incurred for this will be reimbursed once your employment has commenced.
Your role
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Welcome customers and direct queries as the first point of contact
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Build positive relationships and support customers to develop life skills
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Respond calmly to emergencies or challenging situations
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Help organise and run occasional social activities
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Carry out basic health and safety checks and maintain security
Your skills
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Experience supporting young people or vulnerable adults
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Ability to stay composed in challenging situations
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Good communication skills
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Confident using IT systems
Your rewards
You deserve more than the basics. That’s why, alongside 33 days’ annual leave pro rata (rising to 38, including bank holidays), occupational sick pay linked to length of service, and a contributory pension scheme, we’ve created a package to help you thrive:
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Health and wellbeing support
: including Aviva Digicare+ with virtual GP appointments, plus an Employee Assistance Programme offering medical, financial, and legal advice, as well as short:term counselling
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Company:paid life insurance
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Parental leave arrangements
and annual leave purchase scheme
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Company:funded training
and ongoing career development opportunities
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Flexible working options
and an inclusive culture where everyone belongs, supported by our staff networks including PRISM, Disability, Race Equality and Parent networks
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Exclusive retail discounts
, Cycle to Work, and salary sacrifice arrangements
Some rewards are subject to a qualifying period or other criteria : visit our website for more information.
Ready to BeYourBest?
Apply today and start an inspiring career with Sanctuary Supported Living. Curious about what it’s like to work with us? Discover our values, culture, and real stories from our teams at sanctuary:supported:living/jobs or follow us on socials.
Before you apply
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As part of your application, you must upload a cover letter alongside your CV. Applications without a cover letter may not be considered. Your cover letter should: explain your motivations for working with young pe
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