Sealed Air designs and delivers packaging solutions that protect essential goods transported worldwide, preserve food, enable e:commerce and digital connectivity, and help create a global supply chain that is touchless, safer, less wasteful, and more resilient. We strive to foster a caring, high:performance growth culture that will deliver consistent, sustainable profitable growth and accelerate our performance : a culture where accountability is clear and aligned, and where we reward business outcomes and impact. That culture guides everything we do, including how we partner with our customers and suppliers, how we attract and retain top talent, and how we create and deliver value to our stakeholders. In 2025, Sealed Air generated 5.4 billion in sales and has approximately 16,100 employees who serve customers in 119 countries/territories. To learn more, sealedair.
What does a Customer Service Partner do?
The Customer Service Partner will be responsible for building strong relationships with our clients, ensuring their ongoing success and satisfaction with our products/services, and driving long:term value. This role requires a proactive approach, excellent communication skills, and a passion for helping customers succeed.
Why we need you?
:Develop and maintain strong, trust based relationships with a portfolio of assigned clients serving as their primary point of contact and trusted advisor.
:Utilize those relationships to manage requests from the customer for mutual benefit providing a personalized service. To handle all incoming contacts dealing with Customers needs and expectations in line with all procedures, KPIs and SLAs
:Regularly check in with customers, monitor their usage patterns and health metrics, and proactively identify potential risks or opportunities for improvement.
:Act as an advocate for customer needs internally, working closely with cross:functional teams (Supply Chain, Sales, Marketing) to resolve issues, address feedback, and ensure a positive customer experience.
:Provide dedicated support to Sales Partners to achieve Sales quotas
:Proactively communicate with Sales Partners (via their preferred method), enabling complete visibility of key Customer issues/challenges
:Provide insights of any changes in customers purchasing habits to sales team
:Act as a point of reference for the Sales Teams for all issues relating to the order process and distribution.
:Attend relevant meetings to identify ways we can improve the service we offer to both internal and external Customers and to communicate Customer Experience KPIs and strategy.
:Own and manage all parts of the Order process, ensuring all orders are processed efficiently, accurately and in line with policies and procedures, to ensure they are right first time.
:Proactively advise Customers of any changes or impacts on their orders
:Late order notifications, date changes, quantity variations, back orders etc
:Provide PODs, ASNs Invoices proactively
:Manage all reports to ensure that the order to payment process is fulfilled efficiently.
:Promote and expand the sales of the companys products through up selling and cross selling.
:Track key customer success metrics (e.g., adoption, usage, satisfaction, churn risk), generate reports, and present findings to customers and internal stakeholders.
:Play an active role in the company change process through positive communication to internal and external Customers.
:To work with the wider team to make recommendations and implement improvements to both our existing processes and our communication with customers and other departments.
:To keep the Manager up to date with customers account progress, new product development, and problems and issues with any area of the customer experience, to ensure the customer receives an effortless experience.
What we are looking for in you?
:Demonstrates self:awareness
:Takes on new opportunities and tough challenges with a sense of urge
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