Purpose and Overall Relevance for the Organisation:
Being part of the SEA ICPP team, this position plays a key role in strengthening the internal control environment within Indonesia while partnering with stakeholders in Indonesia and across SEA to support local/regional initiatives and continuous improvement. The role has the following key objectives:
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Develop, support, and lead initiatives to improve the efficiency, transparency, and effectiveness of business processes. Partner with management to identify improvement opportunities, assess current processes, and implement practical solutions that support business growth.
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Partner with stakeholders across Indonesia and SEA to enhance business processes and strengthen the internal control environment in support of the second line of defence.
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Apply a strong understanding of business processes and controls, together with an insights:driven approach, to assess business and control risks, solve complex business process issues, and identify opportunities for continuous improvement.
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Promote compliance with applicable laws, internal policies, the Group Internal Control (GIC) Framework, and Group, Market, and Brand standards and best practices.
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Safeguard the Companys assets by strengthening controls to mitigate fraud, errors, procedural weaknesses, and operational inefficiencies while supporting effective, efficient, and profitable operations.
Key Responsibilities (but responsibilities not limited to the following)
:
1.
Risk management, key controls review and profit protection support:
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Support local and SEA cluster initiatives as part of the SEA ICPP team, in line with Emerging Markets (EM), SEA, and local ICPP priorities.
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Assess business and control risks through SEA market visits and the timely execution of the annual Internal Control System (ICS) testing in TM+, and partner with stakeholders to implement effective risk mitigation and control enhancements.
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Drive the timely remediation and closure of audit and internal control findings identified through SEA market visits, ICS testing, Corporate Internal Audit, and Group Internal Controls.
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Identify opportunities for process improvements, including automation, standardisation, redesign, and harmonisation, and lead assigned improvement initiatives to enhance operational efficiency.
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Support the execution of EM Profit Protection initiatives, including risk:based store audits and analysis of monthly high:risk POS transactions (e.g., shrinkage, post:voids, returns and exchanges, and high/manual discounts) to identify trends, risks, and improvement opportunities.
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Develop and maintain continuous monitoring frameworks, including Key Risk Indicators (KRIs), to strengthen ongoing risk oversight.
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Build strong internal and external partnerships, foster cross:functional collaboration, and actively share best practices across clusters to drive continuous improvement.
2. Policies and Procedures awareness and process improvement
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Raise awareness/maintain knowledge
of the Global/Market/Local policies and procedures, including
regular training at the
local level.
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Design, develop, implement and regularly update local policies (based on global/market policies if existing), procedures and related internal controls, based on best practices and Group requirements.
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Develop, support and
lead initiatives/projects
focused on improving the efficiency, transparency and effectiveness of business processes.
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Support compliance investigations conducted by the Regional Compliance Officer and Legal Director and address fraudulent/risk related control remediations with urgency as per recommendations.
3. Reporting
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Produce periodic reports for audits to give local (and SEA) senior management visibility of the risk, findings and opportunities.
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Immediate communication of major control deficiencies
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Timely coordination and support on the bi:annua
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