Purpose/ Mission
Drives store profitability by meeting or exceeding sales targets and controlling operational expenses; managing all resources within the store to provide customers with a leading shopping experience; and leading the execution of effective and efficient store operations.
Accountabilities
Primary Responsibility
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Takes ownership of his /her store and allocates resources and organizes processes to drive profitability in a variety of situations and market conditions
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Has a working knowledge the store KPI’s and makes commercial decisions based on sound financial judgment
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Tracks store performance data (e.g., best sellers, weekly forward demand and sales per square foot) and responds with solutions that drive commercial success
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Understands the behavior and patterns of the store’s customer base, draws conclusions from this and makes relevant adaptations to the service offer
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Actively monitors customer satisfaction and feedback systems to drive continuous improvement
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Leads service by example and ensures highly visible and effective customer service management at all times
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Creates a culture where all store activity and assets are vehicles for showcasing and driving Brand equity
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Actively ensures Brand and product knowledge is transferred into sales skills in all relevant categories
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Manages an appealing, easy:to:shop environment for customers by ensuring visual merchandising and housekeeping standards are maintained consistently throughout the store
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Ensures store team compliance with all store policies and procedures
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Drives continuous improvement in stockroom processing and replenishment procedures
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Minimizes loss by ensuring all loss prevention procedures are followed
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Provides suggestions and ideas on ways to improve systems and processes
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Supports the recruitment and manages on:boarding, training and development of the store team and ensures all HR policies and procedures are adhered to
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Works with the Manager, Retail to identify strong performers with potential for growth
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Creates a high:performance culture in his/her store by setting clear expectations and targets, analyzing team performance, holding team members accountable, and giving appropriate and prompt feedback, including actively managing poor performance
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Coaches, motivates, and inspires team members to accomplish store goals and maximize their individual performance
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Actively collaborates and shares best practices to drive team performance
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Communicates a desire to learn and seizes all available opportunities to drive his/her development and increase performance
Professional background/Experience:
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Functional: Minimum 4:6 years of work experience in a sports/fashion customer: and commercial:focused retail environment with a minimum of 12 months of Store Management responsibility
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Intermediate numeracy and literacy and advanced verbal communication skills
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Industry: Preferably in apparel/ fashion/ FW or FMCG Retail; Exposure: Sports
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Education: Related University Degree or 3:year Diploma
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Technology: Intermediate in MS Office Applications; Word, Excel, PowerPoint; and Outlook
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Language skills: Good command in oral and written Bahasa Indonesia
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Intermediate English in oral and written
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Other Presentation Skill
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